MarcsGTI
24-07-2010, 03:18 PM
Hi guys,
Its not often that I will share a bad experience about a company though in this instance I feel its necessary.
When buying anything from a dealer they ensure a quality vehicle as they have 'inspected' it and are comfortable they are selling it at 'good' quality.
They are also entitled to offer a 3 month warranty as 'understandable' in some cases 'you just never know'.
As a buyer, this makes you feel comfortable as you know should a problem arise that is not 'foreseen' by either you or the dealer, they agree to fix it.
'Please forgive me if I have not used 'exact' terminology of a warranty agreement but you understand what I am saying.'
In regards to Action Motorycles - I have taken my motorcycle there 3 times now to fix 'the same noise'.
At first they advised they knew what the problem was and can fix it.
Upon waiting on there couch for 4 hours, they came back to me with my bike with the 'same' noise and also stating they had 'cut my hand grips and are sorry as they are now too short'.
I had to ride down to the shop where I got the grips from and have them 'try again'. They reimbursed me and that was that.
In regards to the noise, I had to book it in again at a massive inconvenice to myself as I work 6 days.
They stated that they replaced 'half' of the necessary parts but will now replace the other 'half' becuase it is still making the noise.
At this point I knew they were just trying to save a penny due to still being under warranty but I was not angry at this point as I figured 'I would have most likely done the same myself'
The part where I got angry is when they tell me its now fixed and I can come pick it up,
The bike was outside across the road.
The guy who gave me my key had never seen me before and didnt ask for I.D
The main point: The noise was still there...
The story gets worse when...
The manager tells me, Its bearable so just put up with it. The problem is 'within spec' so they technically dont have to fix anything. AND, when the mechanic rings me back and says - Its just a noisy bike.
I have had 2 other bike places pick the problem and explain exactly what needs to be done to fix it and both agreed with me in the sense that it has to be fixed.
The week after I bought my bike from Action, I bought a friend down to buy a bike. Action is just losing out as I explained I have more friends that I would bring down to buy bikes from them but I would now steer clear from them... Nor would they make money servicing my bike...
Why am I writing this, Because in discussion with others from the 'bike scene' they too have had problems with Action Motorcycles.
I also understand that points may differ on this but the main point I am trying to get across is - Poor Customer Service - Not following through with agreements that they will 'fix the noise' - Not doing it right from the start AND being VERY rude each time I have spoken with them.
21 - 07 - 2010:
I have just gotten off the phone to the manager - Matt.
He now changes his statement to 'there is no noise'.
I stated that someone from 'Action motorcycles' themselves agreed that there is a noise and that it needs to be fixed - He stated - He is just our truck driver - Even so, this is the person who 'MATT' himself request ride my bike whilst I was there to diagnose the problem...
I will be picking up my bike from Action Motorcycles on Saturday and moving forward with contacting consumer credit.
Its not often that I will share a bad experience about a company though in this instance I feel its necessary.
When buying anything from a dealer they ensure a quality vehicle as they have 'inspected' it and are comfortable they are selling it at 'good' quality.
They are also entitled to offer a 3 month warranty as 'understandable' in some cases 'you just never know'.
As a buyer, this makes you feel comfortable as you know should a problem arise that is not 'foreseen' by either you or the dealer, they agree to fix it.
'Please forgive me if I have not used 'exact' terminology of a warranty agreement but you understand what I am saying.'
In regards to Action Motorycles - I have taken my motorcycle there 3 times now to fix 'the same noise'.
At first they advised they knew what the problem was and can fix it.
Upon waiting on there couch for 4 hours, they came back to me with my bike with the 'same' noise and also stating they had 'cut my hand grips and are sorry as they are now too short'.
I had to ride down to the shop where I got the grips from and have them 'try again'. They reimbursed me and that was that.
In regards to the noise, I had to book it in again at a massive inconvenice to myself as I work 6 days.
They stated that they replaced 'half' of the necessary parts but will now replace the other 'half' becuase it is still making the noise.
At this point I knew they were just trying to save a penny due to still being under warranty but I was not angry at this point as I figured 'I would have most likely done the same myself'
The part where I got angry is when they tell me its now fixed and I can come pick it up,
The bike was outside across the road.
The guy who gave me my key had never seen me before and didnt ask for I.D
The main point: The noise was still there...
The story gets worse when...
The manager tells me, Its bearable so just put up with it. The problem is 'within spec' so they technically dont have to fix anything. AND, when the mechanic rings me back and says - Its just a noisy bike.
I have had 2 other bike places pick the problem and explain exactly what needs to be done to fix it and both agreed with me in the sense that it has to be fixed.
The week after I bought my bike from Action, I bought a friend down to buy a bike. Action is just losing out as I explained I have more friends that I would bring down to buy bikes from them but I would now steer clear from them... Nor would they make money servicing my bike...
Why am I writing this, Because in discussion with others from the 'bike scene' they too have had problems with Action Motorcycles.
I also understand that points may differ on this but the main point I am trying to get across is - Poor Customer Service - Not following through with agreements that they will 'fix the noise' - Not doing it right from the start AND being VERY rude each time I have spoken with them.
21 - 07 - 2010:
I have just gotten off the phone to the manager - Matt.
He now changes his statement to 'there is no noise'.
I stated that someone from 'Action motorcycles' themselves agreed that there is a noise and that it needs to be fixed - He stated - He is just our truck driver - Even so, this is the person who 'MATT' himself request ride my bike whilst I was there to diagnose the problem...
I will be picking up my bike from Action Motorcycles on Saturday and moving forward with contacting consumer credit.