RNS510 not remembering presets - audio steering wheel controls not working

[Milos504]

Hey guys

Recently my RNS510 lost all radio presets and the audio steering wheel controls stopped working. Radio still works fine, but if I save a station and restart the car the preset is lost. The steering wheel controls started working every now and then.

Car is 2012, mk6 R and I have scanned it with vagcom - no errors come up.

Has anyone experienced a similar issue? if so what could fix the problem?

[leopoldbutterstotch]

Hi Milos,

I haven't had the same issues, but you could try a firmware update on the RNS as a first attempt?

[Milos504]

Hi Milos,

I haven't had the same issues, but you could try a firmware update on the RNS as a first attempt?

I thought of that but I'm scared of losing the maps and all the other stuff, reverse camera, blue tooth all that.. That would need coding and installation I'm assuming... I thought I'd ask here to see if anyone had similar issue before.

[leopoldbutterstotch]

Fair enough Milos, I had problems similar to the "Regensburg Syndrome" publicised on the internet... so bit the bullet and went ahead to reinstall the firmware and maps. Admittedly I was a little reluctant at first also... but it has fixed the problem. Unfortunately it takes a bit of mucking around downloading firmware, maps as well as coding to enable steering when controls again. Fortunately for me everything else (reverse camera and Bluetooth) worked with no dramas.

Sorry I cannot be of more help... hope there is someone out there who has experienced similar issues who are able to offer more assistance.

Good luck!

[Milos504]

Fair enough Milos, I had problems similar to the "Regensburg Syndrome" publicised on the internet... so bit the bullet and went ahead to reinstall the firmware and maps. Admittedly I was a little reluctant at first also... but it has fixed the problem. Unfortunately it takes a bit of mucking around downloading firmware, maps as well as coding to enable steering when controls again. Fortunately for me everything else (reverse camera and Bluetooth) worked with no dramas.

Sorry I cannot be of more help... hope there is someone out there who has experienced similar issues who are able to offer more assistance.

Good luck!

Thanks mate. My mechanic can update the firmware and maps for me, as well as check wiring, so I'll probably book it in with them to get it fixed.

[Milos504]

Quick update to this. I've updated the firmware and everything is working fine now.